ACCET Initial Accreditation Statement
AWS is seeking initial accreditation with the Accrediting Council for Continuing Education & Training (ACCET). To this end, our school has submitted an Application for Accreditation to ACCET and will subsequently submit a self-study and have an on-site team visit to determine whether our school meets ACCET’s Standards for Accreditation. It is the mutual goal of ACCET and AWS to ensure that training programs of quality are provided. When issues arise, students should make every attempt to find a fair and reasonable solution through the school’s internal complaint procedure, which is required by ACCET and frequently requires the submission of a written complaint. Refer to the school’s written complaint procedure, which is published in the school’s catalog, or otherwise available from the school, upon request. Note that ACCET will process complaints which involve ACCET standards and policies and, therefore, are within the scope of the accrediting agency.
In the event that a student has exercised the school’s formal student complaint procedure, and the problems or issues have not been resolved, the student has the right and is encouraged to take the following steps:
1. Complaints should be submitted in writing (by email or mail) to the ACCET office. Complaints received by phone will be documented; however, the complainant will be requested to subsequently submit the complaint in writing.
2. The written complaint must contain the following information:
a) Name and location of the school;
b) A detailed description of the alleged problem(s);
c) The approximate date(s) that the problem(s) occurred;
d) The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students;
e) What was previously done to resolve the complaint, along with evidence demonstrating that the school’s complaint procedure was followed prior to contacting ACCET;
f) The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the school involved; and
g) The status of the complainant with the school (e.g. current student, former student, etc.).
3. In addition to the written complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the school).
4. SEND TO: ACCET
CHAIR, COMPLAINT REVIEW COMMITTEE
1722 N Street, NW Washington, DC 20036
Telephone: (202) 955-1113
Email: [email protected]
Note: Complainants will receive an acknowledgement of receipt within 15 days.